Refund policy

Last updated: October 31, 2026

30-Day Returns

We want you to be happy with your order. You may request a return within 30 days of the date your order is delivered.

Hair Growth Serum Roller – 30-Day Money-Back Guarantee

The Hair Growth Serum Roller is covered by a 30-day money-back guarantee. If you are not satisfied, contact us within 30 days of delivery, even if the product has been opened and used, and we will refund the purchase price of the serum. We may ask for a short description of your experience or a photo of the product. The guarantee is limited to one order per customer.

Ergonomic Memory Foam Cervical Pillow – 30-Night Sleep Trial

The Ergonomic Memory Foam Cervical Pillow comes with a 30-night sleep trial. Sleep on it for up to 30 nights from the date it is delivered. If it isn't right for you, email us within 30 days of delivery, even if the pillow has been used. Once your request is approved, we will email you the return address and instructions, and we will refund the purchase price of the pillow after it arrives back. The customer is responsible for return shipping costs, and original shipping charges are non-refundable. The trial is limited to one order per customer.

All Other Products

To be eligible for a return, items must be unused, in the same condition you received them, and in their original packaging, with proof of purchase.

How to Start a Return

Email us at raneile.shop1@gmail.com with your order number and the reason for your return. Please do not send items back without contacting us first. Packages sent without an approved return request, or sent to the manufacturer's address, cannot be accepted or refunded. If your return is approved, we will email you the return address and instructions.

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and photos of the item and packaging. We will send a free replacement or issue a full refund, and in most cases you will not need to send the item back.

Lost or Undelivered Orders

If your tracking has not updated for 15 days, or your order has not arrived within 30 days of shipping, contact us and we will work with the carrier to locate it or send a replacement or refund.

Cancellations

Orders can be cancelled for a full refund within 12 hours of purchase, before they are processed. Once an order has shipped it can no longer be cancelled, but you may still request a return under this policy.

Refunds

Once your return is received and inspected, or your guarantee or damage claim is approved, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.

Contact

Questions about returns? Email raneile.shop1@gmail.com.